Privacy Policy

York Computer Repair, Inc. (“York Computer Repair,” “we,” “us,” or “our”) values your privacy and is committed to protecting the information you share with us. This Privacy Policy explains how we collect, use, store, and disclose information when you visit our website, request service, schedule appointments, purchase products, or otherwise interact with us.

If you do not agree with this Privacy Policy, please do not use our services.

1. Information We Collect

Information You Provide

You may provide information including:

• Name
• Company name
• Address
• Email
• Phone number
• Appointment details
• Service requests
• Communications with us

If you bring equipment to us, devices may contain personal or business data. Handling of device data is governed by your service authorization and agreements.

Information Collected Automatically

When visiting our website, we may collect:

• IP address
• Browser and device details
• Pages visited
• Time and date of visit
• Referring sites

We use this for security, diagnostics, and improvement.

Cookies & Tracking Technologies

We use cookies and similar technologies for:

• Site functionality
• Remembering preferences
• Analytics
• Advertising and remarketing

You can manage cookies through your browser settings.

2. How We Use Information

We use information for legitimate business purposes, including:

• Delivering repair and managed services
• Scheduling and dispatch
• Creating tickets and documentation
• Billing and collections
• Communicating with you
• Improving service quality
• Security and fraud prevention
• Legal and contractual compliance

3. Communications, Marketing & Newsletters

If you provide contact information to us — whether through a form, appointment booking, phone call, email, or in-store visit — we may use that information to communicate with you.

These communications may include:

• Service or transactional messages
• Reminders and updates
• Invoices and receipts
• Customer service responses
• Newsletters
• Promotions
• Special offers
• Announcements about products or services

You may opt out of marketing communications at any time by:

• Clicking the unsubscribe link in emails, or
• Contacting us directly

Even if you opt out of marketing, you will still receive service or transaction-related messages.

4. SMS / Text Messaging

If you provide a mobile phone number, we may send you texts related to:

• Appointments
• Service updates
• Ticket communications
• Occasional promotional messages

Message frequency varies. Message and data rates may apply.

You can opt out of marketing texts at any time by replying STOP.

Opting out of marketing texts will not prevent essential service communications.

5. How Your Information Moves Through Our Systems

Information you submit may be stored or processed in business systems used to operate our company, such as scheduling, ticketing, documentation, accounting, communication, and marketing platforms.

We work with reputable third-party providers who process information on our behalf and under our direction.

We do not sell personal information.

6. Sharing Information

We may share information:

• With vendors who help us deliver services
• With payment processors
• With manufacturers or distributors for warranty or support
• When required by law
• To protect our rights, customers, or operations

7. Data Retention

We retain information for as long as necessary for:

• Business operations
• Service history
• Accounting
• Legal compliance
• Enforcement of agreements
• Fraud and security monitoring

Because of these obligations, deletion requests may not result in complete removal of all records.

8. Your Rights & Choices

You may request to:

• Access information about you
• Correct inaccurate information
• Request deletion
• Opt out of marketing

We will honor requests where reasonably possible and consistent with legal and operational requirements.

9. Security

We implement reasonable administrative, technical, and physical safeguards designed to protect information. No system can be guaranteed completely secure.

10. Third-Party Sites

Our website may link to other websites. We are not responsible for their practices.

11. Children

Our services are not directed to individuals under 18. We do not knowingly collect information from children.

12. Changes to This Policy

We may update this Privacy Policy periodically. The most current version will be posted on our website with the updated effective date.

13. Contact Information

If you have privacy questions or requests, contact: