A client of mine is using Google apps for his email. The company recently switched over to Google apps for their email handling from their own inhouse service. Google apps is great, but when things go wrong, where do you turn?
Their most recent problem was a user account was suspended for abuse. Next, to the notice of abuse, was a small link explaining that the user violated Google’s TOS. If you run into this problem and have not violated the TOS, keep reading.
The quick fix:
- The Google Apps Administrator needs to do the following.
- Change the user password via the Admin Control Panel
- Next, require user to change the password on next login
- Save changes, notify user
The user will then be required to access their email with the password you just changed. The user will also be required to enter a CAPTCHA. After that step, the user will be required to enter a new password. This should resolve the problem. Please note this is for accounts suspended for abuse. If your account does not say abuse there are different methods of resolving the issue. This particular client mistyped the CAPTCHA and password several times, hence auto-suspending the account.
The Google mail forums are great help centers for getting assistance from other users.